EE Pension Scheme

Frequently Asked Questions

This page is designed specifically for your Scheme to try and answer as many relevant questions you may have about your Pension account.

FAQs

My FAQs
  • Who do I contact if I have questions about information on this site?
    • Please go to the Contact Us page for details of how to contact the administration team.
  • How do I get in contact with the scheme administrators?
    • Please go to the Contact Us page for details of how to contact the administration team.
  • How can I inform the administrators that I have moved?
    • Please go to the Contact Us page for details of how to contact the administration team.
  • Is the minimum age at which I can take my retirement benefits likely to change in future?
    • The Government is proposing to raise the minimum early retirement age from 55 to 57 by 2028. It is likely to increase in line with the State Pension age so that it remains 10 years below it. It may still be possible to retire earlier than the minimum age on grounds of ill health.
  • Where can I go for financial advice on my retirement benefits?

    • Deciding on how to take your retirement benefits can be one of the most complex financial decisions you may have to make. It’s important to get high-quality advice and you should consider talking to a financial adviser who is authorised and regulated by the Financial Conduct Authority (FCA).

      A variety of information is available from external organisations to help you:

      • Money Helper (formerly known as The Pensions Advisory Service, the Money Advice Service and Pension Wise) is a service provided by the Government which provides impartial information and guidance in relation to pensions.
      • Money Helper can also help you to find a retirement adviser with their retirement advisor directory.

      BT’s retirement advice arrangement

      BT has negotiated preferential rates with two firms of financial advisers to support employees in making informed decisions regarding their retirement. Both firms are regulated by the Financial Conduct Authority to provide retirement advice. These advisers offer “whole of market” advice, which means they are not tied to any particular financial product or company. They are also independent from BT, EE and EEPS. BT has also made this service available to EEPS members, regardless of whether you are a current employee or not. Please read the document BT's retirement advice to learn more about this arrangement. And remember, the decision to take financial advice and who you choose to help you is a personal decision - you can use any financial adviser.























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